This Privacy Policy explains how Fetchatradie collects, uses and handles information when you use our website, submit an enquiry or interact with our services.
This Privacy Policy applies when you visit or use Fetchatradie, including when you submit an enquiry, use one of our online forms or conversational assistants, contact us directly, or otherwise provide information through our website or services.
The information we receive will depend on how you choose to use Fetchatradie and the information you provide to us.
When you make an enquiry or contact Fetchatradie, you may provide personal information such as your name, email address, telephone number and other contact details.
You may also provide information about the job, repair, renovation, property project, planning requirement or other service you are seeking.
Depending on the type of enquiry you make, the information you provide may include:
Fetchatradie may use online forms and conversational assistants to help understand what you need and guide you through an appropriate enquiry pathway. Information you enter through these tools may form part of the enquiry information received by Fetchatradie.
If you are a tradie, service professional or other business enquiring about joining or participating in the Fetchatradie network, we may collect the contact, business and service information that you provide as part of that enquiry.
When describing a job or communicating through the website, avoid including sensitive personal information that is not necessary for Fetchatradie to understand or respond to your request.
Information provided to Fetchatradie is used to help us understand your enquiry, communicate with you and provide or facilitate the service you have asked us about.
We may use the information you provide to understand the job, repair, renovation, property project, planning requirement or other service you are seeking.
We may use your contact details and enquiry information to respond to you, ask for additional information where necessary, provide updates or communicate about your request.
Information about what you need may be used to help determine an appropriate enquiry pathway, type of trade, service professional or other next step relevant to your requirement.
Where appropriate to your enquiry, information may be used to help facilitate an introduction or connection between you and a relevant tradie, service professional or other provider.
If you enquire about joining the Fetchatradie network, we may use the information you provide to assess and respond to your enquiry, communicate with you and administer your participation where applicable.
Information may also be used where reasonably necessary to operate, administer, maintain and improve the Fetchatradie website, enquiry processes and services.
Fetchatradie is designed so that you can start with what you need done rather than needing to know the exact trade or service professional before you begin. The information you provide helps us understand that requirement and, where appropriate, help move the enquiry forward.
If you provide contact details as part of an enquiry, Fetchatradie may use those details to communicate with you about that enquiry or a related service request. This may include seeking clarification, responding to questions, providing relevant information or following up on the request you have made.
Providing a Fetchatradie service may sometimes require relevant information from your enquiry to be shared with another person or organisation.
This can include sharing information needed to help facilitate the connection or service you have requested, as well as using third-party service providers that help us operate the website and our enquiry processes.
If you ask Fetchatradie to help you find a tradie, service professional or other relevant provider, we may share information from your enquiry where this is reasonably necessary to help facilitate that connection.
This may include contact details together with information about the job, property requirement, location or project that is relevant to the enquiry.
If you submit an enquiry seeking help with a particular job, relevant details may be provided to a tradie or service professional so they can understand the requirement and, where appropriate, contact you about it.
Relevant enquiry and contact information may be shared with a tradie, service professional or other provider where this is appropriate to help respond to or progress the service request you have made.
Fetchatradie may use third-party providers and technology services to help operate the website, receive or process enquiries, provide communications or support other functions required to deliver and maintain the service.
Information may also be disclosed where required by law, regulation, legal process or a lawful request from an appropriate authority, or where disclosure is reasonably necessary to protect legal rights or address misuse of the service.
Where information is shared to progress an enquiry, the intention is to provide information relevant to understanding or responding to that enquiry rather than information unrelated to the service being requested.
Where Fetchatradie facilitates an introduction, any subsequent quotation, agreement, scope of work, pricing, scheduling or work arrangement is directly between you and the tradie, service professional or provider you choose to engage.
When you visit a website, some technical information may be generated automatically as part of delivering, securing and operating that website.
Fetchatradie may also use cookies and third-party technology where these are required to provide website functionality, process an enquiry or support the operation of our online services.
Depending on the website technology and services in use, technical information may be generated or processed when you access Fetchatradie.
Cookies are small pieces of information that a website or online service may store or access through your browser or device.
Some cookies may be necessary for website functionality, security, preferences or other technical purposes. Other types of cookies may be used by website services or third-party tools, depending on the technology enabled on the site.
Browser settings may allow you to block, restrict or remove cookies. Doing so may affect the operation of some website functions.
Fetchatradie may use third-party technology or service providers to support functions such as website hosting, online forms, conversational assistants, communications and other website services.
When you use a function supported by an external service, information required to provide that function may be processed by that provider in accordance with the arrangements applying to that service.
For example, submitting information through an online form or conversational assistant may require the technology providing that function to process the information you enter so that the enquiry can be received and handled.
The Fetchatradie website may contain links to third-party websites or services. Those websites and services operate independently and may have their own privacy policies and practices. Fetchatradie's Privacy Policy does not control how an independent third party handles information you provide directly to that third party.
Fetchatradie takes reasonable steps to manage the personal information it receives appropriately. How and where information is stored may depend on the systems and service providers used to operate the website and provide our services.
Information may be stored electronically using systems and services used by Fetchatradie to receive, manage and respond to enquiries and operate the website.
Some of these systems may be provided by third-party technology or service providers.
Personal information may be retained for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining appropriate business records and meeting applicable legal obligations.
Reasonable administrative and technical measures may be used to help protect information against unauthorised access, loss, misuse, alteration or disclosure.
The measures used may vary depending on the systems and services involved.
There is not necessarily one retention period that applies to every type of information. How long information is retained may depend on the nature of the enquiry, whether an ongoing relationship exists, business record requirements and any applicable legal or regulatory obligations.
Where personal information is no longer reasonably required for the purpose for which it was retained, Fetchatradie may delete, anonymise or otherwise dispose of that information, subject to any legitimate business or legal reason for continuing to retain it.
While reasonable steps can be taken to protect information, transmission and storage of information through websites, email and other online systems cannot be guaranteed to be completely secure. Please take care when deciding what information you provide online and avoid supplying information that is not necessary for your enquiry.
You may have rights in relation to the personal information Fetchatradie holds about you. The rights available to you can depend on where you are located and the privacy laws that apply.
You may ask Fetchatradie whether we hold personal information about you and request access to that information, subject to any limitations or exceptions that apply under relevant privacy law.
If you believe personal information held by Fetchatradie is incorrect, incomplete or out of date, you may ask us to correct or update that information.
You may ask us to delete personal information we hold about you. Whether information can be deleted will depend on the circumstances and any legal, regulatory or legitimate business reason requiring it to be retained.
Where our handling of information depends on your consent or a choice you have made, you may contact us about changing or withdrawing that choice, subject to any limitations that apply.
If New Zealand privacy law applies, you may request access to personal information Fetchatradie holds about you and ask for that information to be corrected. Some circumstances may allow or require access to be refused or limited.
To help us respond to a privacy request, we may need enough information to identify you and locate the information concerned. We may also need to take reasonable steps to confirm that the request is being made by the appropriate person.
Privacy rights can be subject to exceptions and other legal requirements. For example, Fetchatradie may need to retain certain records where there is a legitimate business or legal reason to do so. We will consider privacy requests in accordance with the requirements that apply in the circumstances.
If you access Fetchatradie from outside New Zealand, privacy or data-protection laws in your location may provide additional rights in relation to your personal information. Where those laws apply to Fetchatradie's handling of your information, we will consider requests in accordance with the applicable requirements.
If you have a question, concern or request relating to your personal information or this Privacy Policy, please contact Fetchatradie so we can look into it.
You can contact Fetchatradie if you want to ask about personal information we may hold about you, request access or correction, or raise another privacy-related question.
Please provide enough information for us to understand your request and identify the relevant enquiry or information where applicable.
If you have concerns about how Fetchatradie has handled your personal information, please contact us with details of the issue so that we can review and respond to your concern.
You may also have the right to raise a complaint with the privacy or data-protection authority responsible for your jurisdiction.
For a privacy enquiry, request or concern, you can contact Fetchatradie directly using the details shown here or use our Contact page.
Contact FetchatradieFetchatradie may update this Privacy Policy from time to time to reflect changes to our services, website, technology, business practices or applicable requirements. When the policy is updated, the revised version may be published on this page with an updated revision date.
