These Website Terms explain the basis on which you may access and use Fetchatradie, including important information about enquiries, introductions and your dealings with tradies and service professionals.
These Website Terms apply when you access or use the Fetchatradie website and services, including when you submit an enquiry, provide project information or use Fetchatradie to help identify a tradie or service professional.
Fetchatradie provides a way for homeowners and other users to describe what they need and to seek assistance in identifying relevant tradies or service professionals.
The way an enquiry is handled may depend on the type of job, service or project involved.
Where appropriate, Fetchatradie may help facilitate an introduction or connection between you and a tradie or service professional who may be relevant to your enquiry.
An introduction does not itself create an agreement for trade or professional services.
If you decide to engage a tradie or service professional, the arrangements for that work are made directly between you and that professional.
Those arrangements may include matters such as scope, quotations, pricing, timing, payment and the performance of the work.
Unless expressly stated otherwise in relation to a particular service, Fetchatradie is not the tradie, contractor or service professional who carries out the work you request.
The agreement for the work itself is between you and the professional you choose to engage. You should satisfy yourself that the professional, proposed work and terms of engagement are appropriate for your circumstances before proceeding.
By accessing or using the Fetchatradie website or submitting information through its services, you agree to use the website in accordance with these Website Terms and applicable law. If you do not agree with these terms, you should not use the website or submit an enquiry through Fetchatradie.
The information you provide helps Fetchatradie understand what you need and, where appropriate, identify a relevant next step or professional. Providing clear and accurate information helps that process work as intended.
When submitting an enquiry, you should provide information that is accurate to the best of your knowledge and reasonably relevant to the job, service or project you are asking about.
This may include contact details, location or property information, a description of the work and other information needed to understand your enquiry.
Fetchatradie may use the information in your enquiry to understand what you need, communicate with you and determine whether there may be a relevant tradie, service professional or other pathway for your request.
Relevant enquiry information may also be shared where necessary to facilitate an introduction, in accordance with our Privacy Policy.
Where Fetchatradie identifies a potentially relevant professional, we may facilitate an introduction or provide a way for you and that professional to connect.
You remain free to decide whether you want to communicate with or engage any professional introduced through Fetchatradie.
Once you are in contact with a professional, you should discuss the proposed work directly with them, including the scope, suitability, price, timing and any other conditions that matter to you.
You should make your own decision about whether to proceed before entering into an agreement or allowing work to begin.
Submitting an enquiry to Fetchatradie does not guarantee that a particular professional will be available, accept the work, provide a quotation or enter into an agreement with you.
The suitability and availability of professionals may depend on factors such as the nature and location of the work, timing, capacity and the professional's own decision about whether to take on the enquiry.
A suitable professional may not always be available for a particular enquiry.
A professional may decide whether or not to respond to or pursue an enquiry.
An introduction does not create a contract for the proposed work.
The decision to engage a professional remains yours.
Any quotation, scope of work, price, deposit, payment terms, timing, warranty, variation or other arrangement relating to the work should be agreed directly between you and the tradie or service professional you choose to engage.
An introduction through Fetchatradie can help you find a possible professional for your job or project. The decision to engage that professional, however, remains yours.
Before engaging a tradie or service professional, you should make whatever enquiries and checks are appropriate for the particular work you require.
The checks that matter will vary depending on the job. Some work may involve specific qualifications, licences, registrations, insurance or other requirements, while other work may not.
Depending on the nature of your project, relevant checks may include some or all of the following.
Ask about experience relevant to the type and scale of work you need completed.
Where the work requires particular qualifications, registration or licensing, consider checking the professional holds the appropriate credentials.
Consider whether insurance is relevant to the work and ask the professional about appropriate cover where necessary.
Make sure you understand what is included in the proposed work, the quoted price and anything that may be excluded.
Discuss expected timing, deposits, progress payments and final payment arrangements before work begins.
Consider having the important terms of the work clearly recorded between you and the professional, particularly for larger projects.
If you engage a tradie or service professional, the agreement concerning the work is between you and that professional.
The professional is responsible for the services they agree to provide, and you are responsible for understanding and agreeing the terms on which you engage them.
The fact that you have been introduced to, or connected with, a professional through Fetchatradie does not remove the need to make the checks you consider appropriate before engaging them or agreeing to work.
If you choose to engage a tradie or service professional, the commercial arrangements for the work should be agreed directly between you and that professional.
Unless expressly stated otherwise for a particular service, Fetchatradie is not a party to the agreement between you and the tradie or service professional you choose to engage.
Quotes, prices, deposits, payment terms, timing, scope and other conditions relating to the work should be confirmed with that professional.
Any quote, estimate or pricing information for the work should be provided or confirmed by the professional you are considering engaging.
Before proceeding, consider checking the scope of work, what is included or excluded, applicable taxes or charges, and any assumptions on which the price is based.
Any deposit, progress payment, final payment or other amount relating to the work should be agreed between you and the professional.
You should understand the payment arrangements before making a payment or authorising work to begin.
The scope, price or timing of a job can sometimes change after work begins, particularly where additional work or previously unknown issues are identified.
Where possible, changes and their effect on price or timing should be discussed and agreed directly with the professional before the additional work proceeds.
Questions about completion, workmanship, outstanding items, documentation, warranties or payment should be addressed with the professional in accordance with the arrangements you have made with them.
Any rights or obligations that apply under law remain subject to the circumstances of the particular work and agreement.
The tradie or service professional you engage is responsible for performing the work they have agreed with you, subject to the terms of your agreement and any rights or obligations that apply by law.
Fetchatradie's role in facilitating an enquiry or introduction does not make Fetchatradie the contractor performing that work.
If a concern arises about a quote, payment, scheduling, workmanship, damage, completion or another aspect of the work, you should raise the issue directly with the professional you engaged and give them an appropriate opportunity to respond.
You may also contact Fetchatradie to make us aware of an issue involving an introduction made through the service. However, contacting Fetchatradie does not make Fetchatradie a party to the agreement or dispute between you and the professional.
Nothing in these Website Terms is intended to exclude, restrict or modify any right or remedy that cannot lawfully be excluded, restricted or modified under applicable law.
Fetchatradie is provided to help people navigate property-related enquiries and connect with relevant tradies and service professionals. When using the website, we ask that you use it lawfully and for its intended purpose.
You may use the website and its enquiry tools for their intended purposes, including seeking information, describing a genuine job or project, contacting Fetchatradie and requesting help to identify an appropriate service pathway.
You must not deliberately misuse the website, interfere with its operation or use it for unlawful, fraudulent or harmful purposes.
You should not use the website, forms, conversational assistants or other Fetchatradie services in a way that interferes with the service or the rights of other people.
Do not knowingly submit false, misleading or fabricated enquiries or impersonate another person when using the service.
Do not intentionally disrupt, damage, overload or interfere with the website, its systems or the operation of the service.
Do not use Fetchatradie to facilitate unlawful, fraudulent, abusive or otherwise improper activity.
Do not submit material that unlawfully infringes another person's rights, privacy or intellectual property.
Do not attempt to gain unauthorised access to restricted areas, accounts, systems, data or technical infrastructure associated with the website.
Do not use automated methods to misuse, disrupt, excessively access or extract content from the website in a manner that adversely affects the service or other users.
Fetchatradie may update, change, suspend or discontinue parts of the website or service from time to time.
We do not promise that every feature will always be available or that access will always be uninterrupted or free from technical issues.
Information provided on the Fetchatradie website may be general in nature and may not take account of the particular circumstances of your property, job or project.
Where specialist, technical, legal, financial or other professional advice is required, you should consider obtaining advice appropriate to your circumstances.
The Fetchatradie website may contain links to third-party websites, platforms or services. Those third parties operate independently and may have their own terms, privacy policies and practices.
A link to an external website does not, by itself, mean that Fetchatradie controls that website or accepts responsibility for its content, operation or availability.
Where reasonably necessary to protect the website, Fetchatradie, other users or the operation of the service, Fetchatradie may restrict or prevent access to the website or decline to process an enquiry involving misuse of the service.
Fetchatradie provides the website and facilitates enquiries and introductions. The responsibilities associated with the actual trade or professional work remain separate from Fetchatradie's role in helping make that connection.
Where you enter into an agreement with a tradie or service professional, that professional is responsible for the services they agree to provide and for meeting the obligations that apply to their work.
Fetchatradie's involvement in facilitating an enquiry or introduction does not make Fetchatradie the contractor, employer, agent or provider of that professional's services.
Tradies and service professionals operate independently from Fetchatradie unless expressly stated otherwise in relation to a particular service.
Their quotations, representations, advice, availability, conduct and performance of the work are matters relating to that professional and your dealings with them.
You are responsible for deciding whether a particular professional, quotation, service or proposed course of action is appropriate for your circumstances.
Information or an introduction provided through Fetchatradie should not replace any checks, enquiries or specialist advice that are appropriate for your particular project.
To the extent permitted by applicable law, Fetchatradie is not responsible for the acts, omissions, advice, quotations, availability or work of an independently engaged tradie or service professional merely because that professional was identified or introduced through Fetchatradie.
Fetchatradie also does not guarantee that a particular introduction will result in a quotation, engagement, completed job or particular outcome.
Nothing in these terms is intended to exclude responsibility that Fetchatradie cannot lawfully exclude.
The Fetchatradie website may contain text, branding, logos, graphics, layouts, software, tools and other content that is owned by or licensed to Fetchatradie or otherwise used with permission.
Unless permitted by law or authorised by the relevant rights holder, you should not reproduce, republish, commercially exploit or distribute protected website content beyond what is reasonably necessary for your personal use of the service.
Fetchatradie names, branding and logos should not be used in a way that suggests an endorsement, partnership or association that has not been authorised.
You should only submit information, photographs, documents or other material that you are entitled to provide and that is reasonably relevant to your enquiry or use of the service.
By providing material for an enquiry, you authorise Fetchatradie to use and, where appropriate, share that material to the extent reasonably necessary to process your enquiry, communicate with you and facilitate the service, subject to our Privacy Policy and applicable law.
Nothing in these Website Terms excludes, restricts or modifies any guarantee, right, remedy or liability where doing so would be unlawful. Where a right or obligation cannot legally be excluded, these terms apply subject to that right or obligation.
These Website Terms may be updated as Fetchatradie develops, its services change or legal and operational requirements evolve. This section explains how changes are handled and how to contact us about these terms.
Fetchatradie may revise these Website Terms from time to time to reflect changes to the website, the services we provide, our business practices or applicable requirements.
When the terms are updated, the revised version may be published on this page and the “Last Updated” date changed accordingly.
The version displayed on this page is intended to be the current version of the Website Terms applying to use of the Fetchatradie website.
If a change is important to your use of the service, you should review the current terms before submitting a new enquiry or continuing to use the relevant service.
These Website Terms are governed by the laws of New Zealand, subject to any rights or protections that apply and cannot lawfully be excluded.
If you access Fetchatradie from outside New Zealand, laws in your location may also apply to your use of the website or services.
If you have a question about these Website Terms or how they apply to your use of Fetchatradie, you can contact us using the details below.
Contact FetchatradieNothing in these Website Terms is intended to exclude, restrict or modify any right, guarantee, remedy or obligation where doing so would be unlawful. These terms should be read subject to any applicable law that cannot be excluded or modified by agreement.
